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Terms & Condtions

1. Application and Acceptance

1.1 Application of these Terms & Conditions: These Terms & Conditions of Trade apply to all supplies of goods and/or services by LW Reid Pty Ltd ("the Company") and apply to the exclusion of all terms & conditions conflicting with, except where otherwise agreed in writing between the Company and the entity signing the Account Application Form ("the Customer").

2. Ordering

2.1 Acceptance of your order: All orders are subject to acceptance by the Company. We will send the Customer a confirmation e-mail after receiving the order and this will constitute acceptance by the Company.
2.2 Out of stock items: For orders of goods not in stock, the expected delivery timeframe will be longer. If that is the case, the Customer will be informed immediately upon the Company receiving the order.

3. Charges

3.1 Tax Invoice: When the Order is completed, the Company will issue a Tax Invoice to the Appicant for the amount representing the Company's charge for the goods. Tax invoices are posted/emailed to the Customer at the address specified by the Customer for that purpose in the Account Application Form. This is sufficient notice of the amount due under the account.
3.2. GST: Prices of goods are subject to change without notice and will be subject to GST.

4. Payment

4.1 Due date: The Customer must, by the 25th of the following month from date of invoice, pay to the Company the total amount set out in the Tax Invoice. The Company may alter the terms of the payment which will be effective from the date it notifies the Customer of such change
4.2 Late Payment: If the Customer does not make payment by the due date, then:
a) all money that the Customer owes to the Company becomes immediately payable;
b) the Company may put a stop credit on the account until any arrears are settled;
c) the Company may cancel any orders in existence.
4.3 Credit Card Payments: All credit card payments incur a 2.5% surcharge. This surcharge is subject to change at the Company's discretion.
4.4 Recovery of fees: Any costs incurred in the collection of an outstanding account including commission, legal expenses and other incidentals will be added to the outstanding account and you will be held liable for all these costs.

5. Shipping and Delivery

5.1 Standard delivery: Our products are delivered with a freight free guarantee anywhere in Australia for orders over $99.00 (Inc. GST) excluding logo costs. Orders below $99.00 (Inc. GST) will incur a $16.50 (Inc. GST) handling fee. This fee is subject to change at the Company's discretion.
5.2 Time and place: Delivery is to be made at the destination specified in the Customer's order. Any time stated for delivery is an estimate only. The Company is not liable for any delay in delivery.
5.3 Acceptance of Goods: If the Customer refuses to accept the delivery of any goods, the Company may charge the Customer for any additional costs incurred as a result, including storage and transportation costs.

6. Returns

6.1 Return of Goods: Return of goods will not be accepted unless the Company has issued a Return Authorisation Number, which is issued at the Company's discretion.
6.2 Claims: Any claims by the Customer regarding goods purchased must be made within 7 days of the invoice date and will be approved at the Company's discretion.
6.3 Re-stocking fee: Any goods ordered incorrectly by the Customer will incur a 10% re-stocking fee if returned. This fee is subject to change at the Company's discretion.
6.4 Freight/postage: Any goods returned is at the Customer's expense.

7. Privacy

7.1 We do not sell, rent or trade your name and details to any third parties. 'Cookies' and/or similar technology is built into our systems to keep statistics on how many visitors read specific pages and details on times and dates of visits and time taken to view pages in order to improve our site. We do not use this technology to collect personal details. We use an encrypted payment gateway and security certificate to secure payments. Whilst we take all reasonable precautions, we cannot guarantee the security of any transaction.


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