My Cart

Help & FAQs

We understand if you’ve got questions – plenty of people do! Use our searchable FAQ to find the answers you need. If you can’t find the information you’re looking for, please get in touch or submit a question via our Contact page.

Submit a Question

General

How can I get a catalogue?

Any time you need a catalogue, whether you have misplaced your current one or just need an extra, contact our Customer Care team on 1300 367 167 and we will organise one to be sent to you.

How can I find out current stock levels?

Our website is updated constantly to provide you with accurate stock level information. Simply select the product, choose your colour and the available stock for each size is displayed for you. Alternatively you can call our friendly customer care team on 1300 367 167 and they will be happy to help you.

Do your prices include GST?

All prices displayed on our website and in our promotional material include GST.

How can I pay?
  • Accepted payment methods are EFT, cheque and online credit card payments (2.5% surcharge). When making a payment please quote Customer Code or Invoice No for payment reference, if you are having any difficulties please call our friendly Customer Care team on 1300 367 167.

Do you accept returns?
  • In the event that we have supplied you with a product that is not to your order specifications, please contact us on 1300 367 167 to arrange a return authorisation number. Once we have received the returned goods, we can then ensure to process a full credit. If you have a return request this can be claimed up to 7 days from the invoice date. Upon your dispatch, please ensure the required return authorisation number is on the front of the package, and the accompanying form is inside the box. We will credit your account for the cost of postage, excluding sample returns, through Australia Post only, where a postage receipt is supplied (no other carriers).

Delivery

Do you charge for delivery?

Our products are delivered with a freight free guarantee anywhere in Australia for orders over $99 (excluding logo cost). Orders below $99 will incur a $16.50 (incl. GST) handling fee.

What delivery options do you offer?
  • Standard Delivery:

Our products are delivered with a freight free guarantee anywhere in Australia for orders over $99 (excluding logo cost). Orders below $99 will incur a $16.50 (incl. GST) handling fee.

  • Pick Up:

If your School/company would prefer to pick up the order, please allow 24 hours for this request to be processed. Our customer service team will contact you to advise when products are ready for collection. Alternatively, your company can arrange to use your own courier by contacting our customer service consultants on 1300 367 167.

  • Urgent Delivery:

We have developed successful relationships with well-established and reliable courier services to distribute our stock nationally. If you require Express Posting, an additional standard service fee will be applied. Third Party Delivery: In the event that your school or business is using a third party company for printing,embroidery, or other such tailoring, we can ship your order directly to their place of business. Upon receiving your order, our sales team will advise you to ensure your provider has a copy of the order checklist and that all incorrect stock can be returned to us (provided it is still in its original condition and has been approved by our consultants for return).

 

Products

Can I get samples of your products?

We know that it is often necessary to see a product in person before committing to buy, that’s why here at LW Reid we are always happy to send out any samples you need. Retail Customers may keep the samples to view for 2 weeks and School Customers may keep the samples for up to 3 months, After this time you can return them to us; or if you can’t bear to part with them simply pay the invoice provided and they are yours to keep.

Do all your products come in both children and adult sizes?

Not all of our products are available in both children’s and adult sizes. Our website and catalogue detail the size range in which products are available. If you see something you love and we don’t make it in the size you need, contact us and we can discuss the possibility of doing a Made to Order garment for you.

Are your garments quality tested?

We have a dedicated Quality Control department that tests each shipment as it arrives to ensure only the best quality reaches our customers.

What is the UV rating on your polos?

While our garments have a very good UV rating across the board, the rating can vary depending on the colour of the garment. Please call our dedicated Customer Service team on 1300 367 167 to find out specific ratings.

What do the names of your products mean?

As an Australian Owned company, we wanted to reflect our proud heritage in the naming of our products. Each item is named after an Australian from our nation’s rich history such as sportsmen, politicians, inventors and literary greats who all helped shape the country that we love. If you would like to know more about these great men and women, you can find a link to their biography on each product page on our website.

Orders

How can I place my order?

The best way to order is right here on www.lwreid.com.au From this site you can see current stock levels, prices and your existing logos. Our site gives you complete control over your order, even allowing you to specify if you want an existing logoed item to come out unlogoed or if you want to put your existing logo on a new item!

If online ordering is not your cup of tea we also provide the option of emailing your order to orders@lwreid.com.au, over the phone to any of our dedicated service team on 1300 367 167 or via fax on 1300 367 168.

Is there a minimum order?
  • For our non-logoed stocklines there is no minimum amount you can order, but if your order is below $99 a small order fee of $16.50 incl. gst will be applied to your order.

  • For logoed items a minimum of 25 units per logo is required for your first order, then 10 units per logo is required for each order thereafter.

  • For Made to Order items a minimum of 100 units is required and each size must be ordered in units of 5 (eg. 5, 10, 15, 20 etc)

Can I backorder out of stock items?

In the occurrence that an item you require is out of stock, one of our fantastic customer care team will contact you to discuss if a backorder is possible, or to help suggest an alternative product.

Do you deliver during school holidays?

Orders for our school customers can only be delivered during school holidays if we have been provided with an alternative address for delivery as our mail carriers will not deliver to school grounds during holidays

Orders for our retail customers will be delivered during school holidays.

How long will it take for me to receive my order once it has been placed?

Stockline products without a logo ordered before 12pm will be dispatched same day (pending stock levels and account in order).

Items being embroidered or screen-printed take up to 10 working days to be processed from date of order, after which they are dispatched to you.

Made to Order designs take 8-12 weeks from date approvals received, after which they are dispatched to you.

Logos & Artwork

Do you charge a set-up cost for logos?

We only charge set-up costs for logos if it is a design you will only use once (eg. graduation shirts). If it is a logo you will continue to use, we do not charge a set-up fee.

How long does it take to set up new logo artwork?

Our art department works tirelessly to organise your embroidery or screenprint logo for you. From date of order and artwork being received, we work with our screen printers and embroiderers to come up with your design that is of the highest quality before we send this on to you for approval. We aim to have approval paperwork sent and ready for you to sign within 1-2weeks. Once we receive your signed approvals we begin work on your order straight away.

Do you do "Year Of" graduation shirts?

Yes we do, this is one of our most popular features! Every graduating student wants to remember their final year at school and we love to provide you with the perfect “year of” garment for them. Give us a call on 1300 367 167 and our dedicated team can discuss this with you.

Can you match my polo design?

We sure can! If one of our existing stock lines is not quite what you are after, we offer a Made to Order service to create the perfect uniform for your school. Give us a call on 1300 367 167 and our dedicated team can discuss this with you.

   

Size Guides

VIEW ALL
   

Catalogues

VIEW
   

Our Retail Site

VISIT US